UNISON Ulearn Northern Ireland

Targeted at Branch Welfare Officers
Duration 2 days

UNISON Welfare is a registered charity. It is a unique confidential service offering advice and support just for UNISON members and their families:

Debt advice
Listening and support
Financial assistance
Breaks and holidays
Personal advice

Branch Welfare Officers are responsible for advising and supporting members to access the welfare service.

What you and your Union can gain from the course:

• Understand their role and the confidentiality it involves
• Understand the UNISON welfare charity and the application process
• Understand the importance of promoting and publicising UNISON
• Identify difference communication styles and practice active listening
• Help a member feel at ease and gather sensitive information
• Handle problems in an assertive manner

Key issues for you as a participant:

• Understanding and promoting UNISON Welfare to members and their families

Tutor: Marjorie Trimble

Information on UNISON’s Welfare Service is available here

Date Wed. & Thurs. 27 & 28 February 2008
Location Belfast

To register your interest download an application form here or